ESC ESTABLISHES A HIGH POWERED GRIEVANCE CELL
Indian electronics and software industry has established its competence in the global markets, which is amply reflected in the export realization of Rs 42,300 crores (US $8.86 billion) during 2001-02. In order to accelerate and sustain future growth, we need to take strategic actions at all levels of industry and support organizations like ESC.
At the last Working Committee Meeting, held on 21st August 2002 at New Delhi , the newly elected Working Committee envisioned the plan of action for the next two years. It also decided that to reflect the changing paradigm, the Council should make conscious efforts to further improve the effectiveness of your Council and assist in creating a more conducive environment for exports.
One of the initiatives of the new Working Committee, led by Chairman of the Council Shri Deepak Puri, is the decision to constitute a “GRIEVANCE REDRESSAL CELL” within the Council for the benefit of member exporters.
The “GRIEVANCE REDRESSAL CELL” would address the grievances of member companies related to exports by conveying the same to the concerned Government Ministries, their Departments and associated agencies. Towards this objective, the Cell would effectively represent the genuine operational problems of exporting members and interact with the concerned officials.
The “GRIEVANCE REDRESSAL CELL” would be headed by Shri P K Sandell, Vice Chairman of the Council while Shri D .P . Gupta, Additional Executive Director, ESC would be the Convenor. The Cell would also draw upon the expertise and experience of senior managers of member companies in achieving its objectives.
Members of the Council are requested to send their genuine export related grievances to the “GRIEVANCE REDRESSAL CELL” in the proforma annexed at the following e-mail address: [email protected].
We are confident that you will utilize this innovative service of the Council as and when needed by the esteemed members.
ELECTRONICS AND COMPUTER SOFTWARE
EXPORT PROMOTION COUNCIL
(An autonomous Organisation under Department of Information Technology
Ministry of Communications and Information Technology, Govt.of India)
PHD House, 3rd Floor, Ramakrishna Dalmia Wing, Opp. Asiad Village,
New Delhi – 110 016
Tel 91-11-6964463/6965103 Fax 91-11-6853412
E-mail : [email protected]
TO : SHRI D.P. GUPTA
ADDL. EXECUTIVE DIRECTOR / ESC
FORMAT FORM
TO BE FILLED-IN BY THE COMPLAINANT
WITH REGARD TO PROBLEMS
WHICH GRIEVANCE CELL MAY FOLLOW UP.
Your Reference No. ……………… Date ………………..
| 1. | Name of the Company with full postal address | |
| 2. | Telephone No. | |
| 3. | Fax No. | |
| 4. | E-mail / Mobile | |
| 5. | Details of the problems faced alongwith documentary evidence and data, particularly for details of circular/notification affecting you. | |
| 6. | Please indicate whether other exporters also have similar issues, if so, what is the likely impact on export being made/to be made by you and others. | |
| 7. | The suggestions you have in mind to solve the problem. | |
| 8. | Steps that you might have taken to address the problems so far, please give details. | |
| 9. | Apart from the best solution desired, is it possible for any intermediate solution to be achieved. | |
| Signature …………………………. Name ………………………… Designation ……………………. | ||